top of page
contact us
![managefirst customer service.png](https://static.wixstatic.com/media/3037b0_63d72d7fbc4949f6b191bddaa53408e0~mv2.png/v1/fill/w_397,h_449,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/managefirst%20customer%20service.png)
Table of Contents
CHAPTER 1: THE IMPORTANCE OF CUSTOMER SERVICE
CHAPTER 2: CUSTOMER-CENTRIC SERVICE
CHAPTER 3: DESIGNING AND IMPLEMENTING AN EFFECTIVE CUSTOMER SERVICE PROGRAM
CHAPTER 4: THE PROFESSIONAL SERVER
CHAPTER 5: GREETING AND SEATING CUSTOMERS
CHAPTER 6: DINING ROOM SERVICE
CHAPTER 7: GUEST PAYMENT AND SERVICE RECOVERY
CHAPTER 8: MARKETING THE POSITIVE GUEST SERVICE EXPERIENCE
bottom of page